App

1.What is the passcode to reset lock?

• 000#

2.How to change the passcode?

• Only the passcode which has been used at least once on the lock can be changed. There are two ways. One is change it on lock by entering the following command: *10#current code#new code#confirm new code#. The other way is change it in app by the lock's administrator.

3.How to deal with pricvacy locked?

• Only the administrator's passcode or App can open door when it is in privacy mode. You can disable this function if don't need it.

4.Why failed to add a lock?

• The lock may have been added by someone else. You can reset it first, or ask the current administrator delete it from App. Then you can add it again.

5.How to do remote unlock?

• You need a gateway to connect the lock to network, and turn the option of remote unlock on in App. Then you can unlock from remote.

6.How to tranfer locks to others?

• You can find "Transfer locks" in App's setting menu.

7.How to change the account?

• You can change it in App's Account information page.

8.What if the battery run out?

• You can power the lock through the USB port.

9.How to reset the lock?

• There is a reset button on the lock. Long press on it will reset it. You may be asked to enter a code, it is 000#.

10.Where is the reset button?

• It varies. Some are under a small hole on the lock. Some are totally inside the lock and you need to take the housing off.

11.Why there is no unlocking notification?

• There won't be a notification when the administrator unlock by himself.

• Only unlock with app or the lock connects to a gateway, there will be notification.